🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
You provide technical support for an international project within a 24x7 operational environment.ResponsibilitiesHandle user issues via phone, email, and ticketing systems.Troubleshoot hardware and software problems for end users.Resolve connectivity issues involving VPN, network, and internet access.Manage desktop applications and virtual environments.Required SkillsMinimum 18 months of experience in a voice-based Service Desk role for an international project.Experience with Citrix.Experience with VMware.Proficiency with Microsoft Outlook.Knowledge of network troubleshooting.Experience managing VPN and internet connectivity.Ability to work in a 24x7 shift rotation.Preferred SkillsAny Graduate degree. .