Senior Support Analyst (Gurugram)

Overview: Designation: Support Analyst/Senior Support Analyst Experience and skills needed: - Strong communication skills, especially in writing - Atleast 4-5 years previous experience in technical / Product support role - Exposure to any programming language - Experience with web-based software and communication tools/ ticketing systems such as Zendesk and Salesforce - Communicative, open-minded and engaged. Able to see more than standard solutions, good troubleshooting skills - Fluent in English (reading and writing) - Friendly, positive & emphatic to our internal and external users - Good logical thinking and eye for detail Roles and Responsibilities : - Interact with our users and support them with their needs and questions, mainly via email and chat - Respond to incoming questions and issues via Salesforce/emails - Escalate the issues to 2nd level and to our technical team - Develop solid knowledge of our platform and learn best practices of using it; share this knowledge with our customers to help them achieve their goals Education - Bachelors degree in Computer Science, IT, or related field Benefits: - Flexible to work in Rotational Shifts arrangements (2 days in the office) - Annual performance-related bonus - 6x Flexi Anyday: knock 2.5 hours off your day on any day - Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, cant be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; its a co .