Software Support (Noida)

About us Sagar Informatics Pvt Ltd is an IT company located in Noida sec 142. We are customer-centric, challenging, collaborative, and our goal is to offer a suite of software & mobile application development services across various industry verticals. We facilitate the development of an innovation culture. With our breakthrough solutions, businesses can challenge the limits and gain a competitive advantage. Responsibilities : - Handle customer support queries and verify issues reported by clients. - Coordinate with the technology/development team to ensure timely resolution of issues. - Provide training and demonstrations on various SIPL software solutions to customers and prospects. - Analyse customer issues and queries to improve response mechanisms and support quality. - Interact with Product Owners to report defect analysis, testing progress, and product functionality updates. - Perform software testing activities, analyse test results, and maintain testing metrics. - Prepare and present detailed test reports. - Manage and track change requests to ensure timely delivery and implementation. - Follow up with new and existing clients through emails and calls regarding support, requirements, and business opportunities. - Maintain regular communication with existing and old clients for relationship management and new requirement generation. - Send customer satisfaction and completion acknowledgement emails after successful project/order completion. - Share introduction and marketing emails with prospective clients. - Demonstrate software features and functionalities to prospective and existing customers. - API testing using tools such as Postman. - Work extensively with Microsoft Excel for reporting, analysis, and data handling. - Be flexible and customer-oriented, with readiness to assist clients beyond official working hours whenever required. - Required Skills & Qualifications - Robust verbal and written communication skills. - Good analytical and troubleshooti .