Production Support Analyst Finance Ops (Coimbatore)

Job Description: We are looking for a reliable and detail-oriented Operations Analyst L2 Support to join our team. This role is responsible for monitoring scheduled jobs, handling production support channels, and managing ServiceNow tickets. The candidate will play a key role in ensuring the stability of financial operations, especially during month-end activities. Key Responsibilities: - Ensure all scheduled jobs are running as per defined timelines and resolve any job failures. - Monitor production support channels and ServiceNow tickets; ensure timely resolution or proper routing to the appropriate squad. - Take ownership of L2 support issues and coordinate with relevant teams for resolution. - Actively participate in month-end close activities to ensure smooth operations. - Maintain effective communication with key end users and SMEs, especially during month-end critical dates. - In case of any issues during month-end, gather key impact details such as: - Materiality of the issue - Impacted accounts - Affected business processes - Provide timely updates and escalations as needed to ensure minimal business disruption. - Contribute to process improvements and documentation for recurring issues. Requirements: - Experience in L2 production support or IT operations, preferably within a financial or ERP workplace. - Familiarity with job scheduling tools and incident/ticket management systems like ServiceNow. - Strong analytical and problem-solving skills. - Excellent verbal and written communication skills for effective coordination with business and technical teams. - Experience working in month-end close cycles or financial operations is a plus. - Ability to work under pressure and manage priorities during critical periods. .