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Sr. Support Engineer SailPoint (L3) Roles Responsibilities Support Engineer (L3 Support) for SailPoint IdentityIQ. The Engineer will be part of RNSs IAM Team and will be deployed at the customer site to deal with SailPoint incident support, problem management, change management, platform configuration, performance improvement maintenance. Location: Pune/ Egypt Mode of work: Hybrid/Remote Qualification Bachelor's degree in Computer Science/Information Technology, or a related field. 6-8 years relevant experience in SailPoint support. Experience in driving L3 Level troubleshooting of IAM Solution with SailPoint IIQ Experience in handling change management with IIQ. Should have experience working with large-scale IAM implementation with multiple stakeholders. Product certification (Mandatory). Job Description Handle end-to-end IAM-managed support (as per SLA) e.g. Incident Management, problem management, change management, and knowledge management. Coordinate and collaborate with customer Teams.Drive complex SailPoint issues resolution and resolve the issues.Drive RCA and handle the complete problem management process. Act as the primary point of contact for all onsite IAM-related issues, queries and deployments.Proactively facilitate face-to-face meetings with customers to understand their needs and provide timely solutions.Do custom development, and product performance optimisation e.g. Application onboarding, workflow changes and SSO integration.Responsible for Change management, raising CRs in Service Now/JIRA etc.Understand IAM solution design and configuration. Transition services post-deployment and operationalizing IAM solutions.Should be able to extend configuration for Role-Based Access Control (RBAC) and Segregation of Duties (SoDs).Initiate, configure, execute, and support SailPoint Access reviews and should be able to drive the access review campaign.Generate regular reports on IAM system performance, issues, and resolutions for customer review. Should be able to generate incident reports to be shared with customers. Execute minor and major system upgrades and patches related to the product.Own the environment and handle regular maintenance activities (DR drills, log rotation, health checks).Should be able to develop advanced scripts, rules, and workflows. Knowledge of REST APIs and debugging tools.Good understanding of Java and BeanShell Coding. Ability to write complex SQL queries. Knowledge of Active Directory/LDAP and databases. Familiar with code repositories (Git).Knowledge of Windows and Linux environments. Capable of installing, configuring, and providing support of SailPoint on Windows and Linux environments.Should be capable of doing automation scripts.Should be able to take release from development to test and can deploy into production. Required Skills Strong communication, presentation and collaboration skills.Direct Customer handling experience (Onsite)Problem-Solving AttitudeStrong L3 Level Knowledge with exposure to coding.Strong knowledge of Support Processes and Procedures .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.