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Job Summary: - We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team - As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support - The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues, Key Responsibilities - First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket, Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity, Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation, User Support: Assist users with password resets, .