Support Service Program - Assistant Manager

Experience: 8+ Years Role Overview We are looking for a Support Service Program - Assistant Manager who will manage end-to-end vendor governance and resource procurement operations. The role requires strong stakeholder coordination, vendor management expertise, commercial negotiation skills, and the ability to lead a small team while ensuring timely delivery within defined SLAs. Key Responsibilities Vendor Governance & Management Manage end-to-end vendor governance strategies across regions/countriesOnboard, train, and engage vendors on an ongoing basisMonitor vendor performance using defined KPIs and scorecardsDrive continuous improvement in vendor productivity and compliance RFx & Commercial Management Lead and manage RFQ, RFP, and RFI processes for vendorsHandle country-wise rate negotiations and rate closuresWork on SLAs, SOWs, SOPs, and ensure adherence by vendorsManage contract-related documentation and compliance Resource Planning & Delivery Own end-to-end resource planning and allocationEnsure timely delivery of resources within agreed SLAsCoordinate closely with internal stakeholders to understand demandProactively manage risks, delays, and escalations Catalog & Process Management Manage vendor and rate catalogues end-to-endEnsure data accuracy and regular updatesDrive process standardization and documentation Team & Stakeholder Management Manage and mentor a team of 45 membersHandle internal and external stakeholder management effectivelyLead escalation management and resolutionAct as a single point of contact for vendor-related matters Required Skills & Competencies Strong experience in vendor governance and procurementHands-on knowledge of RFQ/RFP/RFI processesExcellent negotiation and commercial acumenStrong Excel skills (data analysis, tracking, reporting)Ability to manage multiple vendors and priorities simultaneouslyExcellent communication and stakeholder management skillsProven ability to deliver under tight timelines and SLAs Preferred Experience Experience in resource/staffing procurement or vendor management rolesExposure to multi-country or multi-vendor environmentsPrior experience in managing teams .