Quality Assurance and Innovation Director (Mumbai)

Head Projects Quality, Business Excellence & Innovation Function - Projects / Business Excellence Reporting To - MD / CEO / Executive Director Location - Mumbai Role Purpose - Build and institutionalize a robust quality culture across the entire real estate project lifecycle. - Drive excellence from design, approvals, construction, handover, and post-possession. - Improve project quality, delivery predictability, and customer satisfaction. - Promote innovation in construction methodologies, materials, and technology. - Enhance brand differentiation through superior quality and operational excellence. Key Responsibilities 1. Project Quality Management - Establish quality standards for design, engineering, and construction. - Review design coordination among Architectural, Structural, and MEP consultants. - Standardize material specifications and quality benchmarks. - Monitor execution quality across civil, finishing, MEP, and external development works. - Implement stage-wise quality gates (Design Freeze, Mock-ups, Sample Flats, Pre-Handover Audits). - Conduct periodic quality inspections and site audits. - Ensure timely closure of Non-Conformance Reports (NCRs). - Minimize rework, snag lists, seepage, water leakage, and maintenance defects. - Drive continuous quality improvement across all ongoing projects. 2. Standardization & Process Excellence - Develop and implement Project Execution SOPs. - Establish standardized construction quality checklists. - Implement snag management and quality tracking systems. - Standardize consultant coordination protocols. - Define uniform handover and possession standards. - Develop standard BOQs, specifications, and material standards. - Benchmark quality practices across luxury, premium, redevelopment, and affordable housing projects. - Drive process standardization across all project sites. 3. Customer-Centric Quality - Strengthen Voice of Customer (VOC) across the customer lifecycle. - Monitor quality from booking thro .