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Key Responsibilities ServiceNow Product Management Define and manage the ServiceNow platform vision, strategy, and multi-year roadmap. Drive platform governance, risks and audits (SOX, IT Audit, Cloud governance and controls), standardization, scalability, and adoption across the organization. Vendor Management- Establish and monitor product KPIs, SLAs, platform health metrics, security and compliance, and business outcomes. Serve as the key liaison between business stakeholders, leadership, ServiceNow teams, and external vendors. Lead customer and stakeholder engagement sessions to identify opportunities for automation and process optimization. Serve as the key liaison between business stakeholders, leadership, ServiceNow teams, and external vendors. Evaluate new ServiceNow releases, features, and modules to maximize platform value and ROI. Project & Program Management Lead ServiceNow implementation, upgrade, migration, and transformation projects from initiation through closure. Develop project plans, timelines, budgets, risk registers, and governance frameworks. Coordinate cross-functional teams including Product Owners, Architects, Developers, Administrators, Business Analysts, QA, Security, and Operations teams. Manage Agile/Scrum ceremonies including sprint planning, backlog grooming, retrospectives, and release planning. Ensure project delivery meets scope, quality, schedule, compliance, and budget objectives. Track project milestones, risks, dependencies, and executive-level reporting. Platform Governance & Continuous Improvement Establish ServiceNow governance processes, design standards, and best practices. Review customization requests to ensure alignment with out-of-the-box capabilities and platform sustainability. Drive technical debt reduction and platform modernization initiatives. Partner with architecture and engineering teams to define integration strategies and technical roadmaps. Ensure platform compliance with enterprise security, privacy, audit, and regulatory requirements. .