ICT

About NTT DATA Business Solutions NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional ServiceNow and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development through to business IT outsourcing. As a Global Elite Partner for ServiceNow, we bring an added dimension of expertise and excellence to our suite of services, delivering innovative digital transformation solutions to enterprise clients worldwide. Our award-winning ServiceNow practice works with organisations across multiple industries, helping them modernise operations, improve service delivery and maximise the value of the ServiceNow platform. Job Summary We are looking for an experienced ServiceNow Technical Consultant with strong expertise in CMDB, Discovery, Service Mapping and Event Management to join our growing ServiceNow practice. You will play a key role in designing, developing and implementing scalable ServiceNow solutions that provide accurate service visibility, operational insight and automation for enterprise customers. Working alongside Solution Architects, Business Analysts and Project Managers, you will translate business requirements into high-quality technical solutions whilst following ServiceNow best practices. The ideal candidate will have a passion for solving complex technical challenges, enjoy working directly with customers and be comfortable delivering across the full project lifecycle. Key Responsibilities Work closely with Business Analysts and Solution Architects to understand business requirements and translate user stories into scalable technical solutions. Design, configure and develop ServiceNow solutions across CMDB, Discovery, Service Mapping and Event Management. Build and maintain robust Discovery schedules, MID Server configurations and Discovery patterns. Configure and maintain an accurate and healthy CMDB, ensuring data quality, governance and compliance with CSDM principles. Design and implement Service Mapping to provide end-to-end visibility of critical business services and application dependencies. Configure Event Management, including event rules, alert correlation, connector integrations and operational dashboards. Develop custom ServiceNow applications, workflows, UI Policies, Business Rules, Script Includes and integrations where required. Integrate ServiceNow with third-party monitoring, cloud and infrastructure platforms using REST, SOAP and IntegrationHub. Support ServiceNow platform upgrades, releases and enhancements in line with platform best practices. Perform technical testing, troubleshooting and root cause analysis to ensure high-quality solution delivery. Produce clear technical documentation, solution designs and knowledge articles. Collaborate with developers, consultants, architects and customer stakeholders throughout project delivery. Participate in Agile ceremonies including sprint planning, backlog refinement, retrospectives and daily stand-ups. Identify opportunities to automate manual processes and improve operational efficiency through the ServiceNow platform. Mentor junior consultants and share technical knowledge across the wider practice where appropriate. Stay up to date with ServiceNow releases, certifications and emerging technologies. Required Skills & Experience To be considered, you must have at least 3 years of hands-on ServiceNow development and implementation experience. You should possess strong technical expertise in the following areas: Core Technical Skills ServiceNow CMDB ServiceNow Discovery Service Mapping Event Management JavaScript Flow Designer IntegrationHub Business Rules Script Includes UI Policies Client Scripts REST and SOAP integrations MID Server configuration CSDM (Common Service Data Model) Desirable Experience Experience with one or more of the following would be highly advantageous: ITSM ITOM Visibility ITOM Health ITOM Cloud Management Performance Analytics Predictive Intelligence Service Portal App Engine AppDynamics integrations Cloud Discovery (AWS, Azure or GCP) Kubernetes or container discovery SCCM integrations LDAP integrations Required Skills & Abilities Strong understanding of ServiceNow platform architecture and development best practices. Proven experience delivering enterprise-scale CMDB and ITOM implementations. Experience implementing Discovery and Service Mapping across complex environments. Strong troubleshooting and debugging skills. Excellent understanding of infrastructure technologies including Windows, Linux, networking, virtualisation and cloud platforms. Experience integrating monitoring tools into Event Management. Ability to communicate technical concepts to both technical and non-technical .