ITSM Lead - Servicenow

We are looking for a ServiceNow ITSM / Technical Service Owner to manage the overall ServiceNow landscape and day-to-day technology operations. Key Responsibilities: Manage ServiceNow ITSM, CMDB, CSDM and IRM/GRC landscape. Own Change & Release Management, including conflicting/high-risk changes. Support SOX Audit / ITGC, coordinate with external auditors and manage audit requirements. Monitor and manage Vulnerability Management results and remediation. Manage ServiceNow lifecycle, middleware instances and integrations. Provide daytoday technical support and coordinate with ITSM teams/stakeholders. Maintain CMDB integrity, governance and ServiceNow platform continuity. Work closely with Shikha/ITSM team, technology teams, auditors and other stakeholders. Must Have: ServiceNow ITSM, CMDB/CSDM, IRM/GRC, Change Management, Release Management, Vulnerability Management, ITIL, and Technical Service Ownership. Preferred: SOX Audit/ITGC, external auditor management, middleware/integration experience. Note: Looking for a ServiceNow technology/operations SME or Technical Service Owner, not a pure Developer or Architect. .