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Greetings from Maneva! Job Description Job Title - ServiceNow Developer ITSM & ITOM (Discovery, CMDB, Service Mapping) Location - PAN India Experience - 7 - 10 years Notice - Immediate to 30 days Requirements: - We are seeking a highly skilled ServiceNow Developer with strong expertise in ITSM and ITOM modules including Discovery, CMDB, and Service Mapping. - The role involves designing and implementing end-to-end service management and operations solutions, ensuring visibility, reliability, and automation across enterprise IT infrastructure. - The candidate will play a key role in CMDB governance, service mapping, and integration of monitoring tools for proactive operations. Key Responsibilities - Design and develop ITSM modules (Incident,Problem, Change, Request, Service Catalog) - Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping - Configure and maintain Discovery schedules, probes, sensors, and patterns - Develop and maintain CMDB data model, relationships, and governance policies - Implement Service Mapping (top-down and tag-based approaches) - Integrate monitoring/event tools with ServiceNow (Event Management). - Develop automation using Flow Designer and Integration Hub - Customize workflows, UI policies, and business rules. - Perform data reconciliation and CMDB health improvements. - Support testing, upgrades, and production issues. - Collaborate with architects, stakeholders, and infrastructure teams. Required Skills & Qualifications - Strong experience in ITSM development. - Hands-on expertise in ITOM (Discovery, CMDB, Service Mapping). - Strong understanding of CMDB data model and CSDM framework. - Experience in configuring probes, sensors, and discovery patterns. - Proficiency in JavaScript, Glide APIs, Flow Designer. - Experience with REST/SOAP integrations and MID Server. - Knowledge of ITIL processes and service lifecycle. Preferred Skills - Experience with Event Management and AIOps. - Exposure to cloud discovery (AWS, Azure, GCP). - Knowledge of Performance Analytics and dashboards. - DevOps and CI/CD integration experience. - Understanding of infrastructure monitoring tools (Dynatrace, SolarWinds, etc.). Certifications - ServiceNow Certified System Administrator (CSA) Mandatory - Certified Implementation Specialist ITSM Preferred - Certified Implementation Specialist ITOM Mandatory - ServiceNow Certified Application Developer (CAD) Valuable to have Prerequisites - Bachelors degree in Computer Science / IT or related field. - 58 years of ServiceNow development experience. - Minimum 3+ years of ITOM (Discovery/CMDB/Service Mapping) experience. - Strong understanding of enterprise IT infrastructure. - Experience working in Agile environments. Soft Skills - Strong analytical and skills - Excellent communication and stakeholder management - Ability to work in cross-functional teams - Proactive and solution-oriented mindset. .
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The employers posting the most developer roles are Link Group (369 jobs), Upvanta (257), jobgether (226), and OfferZen (212). If you're applying to any of these, research their hiring patterns. They move fast and post often, which means they're either scaling hard or replacing people who didn't fit.
In your interview, expect this: 'Walk me through the last time you had to debug something that took you more than an hour. What was it, what did you try first, and what would you do differently?' Hiring managers ask this to see if you think systematically or just try random fixes. Have a real example ready with specifics.