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Description responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone provides excellent customer service Responsibilities To ensure customer service standards are met and inimize customer complaints and escalationsDeepen customer engagements and ensure revenue is maximized by cross sell and upsellEnsure smooth operations of the branch at all timesEnsure branch adheres to the highest standards of complianceEnsure branch upkeep in terms of physical and IT infrastructure Qualifications Min Years - 3 Max Years - 9 Qualification - Graduate (Any Specialisation) .