Customer Support Executive (Siliguri)

- Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of the team. - Conducting quality assurance surveys with customers and providing feedback to the staff. - Possessing excellent product knowledge to enhance customer support. - Maintaining a pleasant working environment for your team. Customer Support Executive Requirements: - A bachelors degree in administration or a related field. - A minimum of 3 years experience. - Excellent interpersonal and written and oral communication skills. - Ability to lead a team. - Knowledge of CRM systems. - Computer skills. - Knowledge of mediation and conflict resolution techniques is preferable. Job Types: Full time, Permanent Compensation: 15,000.00 - 18,000.00 per month Education: - Higher Secondary(12th Pass) (Required) Experience: - total work: 1 year (Required) Language: - English (Required) Work Location: In person .