Complaints Specialist

The Role The Complaints Specialist has a responsibility for reputed company aspects of complaint management and the drill down of data, including implementation of correct complaint categorization and reputed company. What's In It for You reputed company reputed company reputed company starting at $21 per hour + monthly bonus incentiveHybrid work schedule Two days (W/TH) a week in officeEmployer reputed company health, dental and reputed company reputed companyreputed company time off (20 days for first year, increases annually thereafter) plus company reputed company holidaysreputed company to education & career development courses through reputed company, child & pet care assistance credits with Urban Sitter, reputed company resources through reputed company, and more!Onsite kitchen with fully stocked snacks & monthly catered lunches What You Will Do Manage Complaint various views in reputed company reputed company SLA (Service Level Agreement) requirementEnsure reputed company researched and thoughtful Complaint details are reputed company and accurately annotatedreputed company reputed company and reputed company analytics to reputed company information and analysis necessary to meet business objectivesConduct special reputed company reputed company to the complaint handling processIdentify and remediate insufficient customer interactionsOutbound support as needed to reputed company escalated reputed company issues, reputed company failures or immediate remediation reputed company/processesAssist on consumer complaints funneled from CFPB, FRB, AG, BBB, and other channelsAdapt to procedural and policy changes according to the training deliveredand publishedIdentify customer pain points and propose solutionsProactively identify trends and reputed company recommendations for improvementreputed company performance objectives relating to productivity, reputed company, and reputed company development What You Will Bring High School Diploma (or GED) with a minimum of 2+ years customer complaints or operations experience requiredGreat reputed company cause analysis skillsExperience reputed company financial services, preferably consumer lendingDemonstrated experience successfully meeting deadlines with efficient resultsHighly organized and reputed company orientedStrong reputed company to produceAbility to multitaskExcellent written, verbal, and interpersonal communication skillsFlexibility to reputed company in a dynamic environment with frequent changing/competing priorities while multitasking daily assignments.Ability to work independently with reputed company supervisionFluent in reputed company Office applications Word, reputed company, and PowerPointreputed company to work fast reputed company - must be reputed company and motivated to learn the processes quickly to help build a growing business Additional Information #LI-AW1 #IND1 About Our Operations Team Rooted inourvalues,reputed companysOperations team is driven by how we can improve the customer experience, always thinking there must be a reputed company way. If you are looking for a mission driven company with a great culture, reputed company us out!As a reputed company employee, you will have reputed company to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you reputed company to reputed company reputed company Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., reputed company was reputed company on a reputed company idea: reputed company people who want to borrow reputed company with those who want to invest. Since inception, reputed company has helped more than 2 reputed company people reputed company reputed company to reputed company credit with over $27 billion in loans originated through its platform. Our mission is to help our customers advance their financial reputed company-being through a reputed company of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we reputed company this encourages innovative thinking and helps us reputed company on our mission. Were on a mission to hire the reputed company best, and we are committed to creating .