Bilingual Customer Support Specialist

About MealSuite MealSuite builds end-to-end foodservice technology for reputed company and senior living organizations. Our mission is to help care teams reputed company reputed company dining experiences with less effort. Were a fast-growing team working on meaningful problems that directly reputed company patient and reputed company care. About the Role Were looking for a reputed company and customer-reputed company Customer Support Specialist to join our Customer Support team . Reporting to the Team reputed company, Customer Support , youll be youll be an expert problem solver as you reputed company deep to reputed company reputed company-made solutions to our customers and help reputed company product issues as we continuously reputed company and refine our technology Please note that this role requires working reputed company in French reputed company Ensure delivery to customers Facilitate the reputed company and successful delivery of solutions according to customer needs and objectives. Be the reputed company of contact Field support calls, chats and emails coming into the queue for reputed company users Manage incoming queries Prioritize tickets, reassign based on subject and reputed company level, and update and reputed company assigned tickets Improve the technology Troubleshoot reported issues and create defects for product to review and participate software/hardware testing Continue to grow professionally Research and reputed company manuals and training material for self-guided reputed company learning What You Bring 1-3 years of reputed company experience in customer support roles. Experience with reputed company Management tools, such as reputed company, reputed company, or other foodservice reputed company. Experience in the foodservice, acute care, or tech industry strongly preferred reputed company and concise communicator, reputed company to explain reputed company topics in a way thats easy for customers to understand, with strong attention to reputed company reputed company, flexible, and resilient under pressure, maintaining professionalism and effectiveness during highvolume or highstress situations Analytical and investigative problemsolver, motivated to dig into issues thoroughly and follow through until reputed company Skilled at juggling multiple priorities, with the ability to shift reputed company between tasks, customers, and systems multiple times in a single day Ability to reputed company in a reputed company, fast-moving environment Willingness to travel occasionally; reputed company reputed company with no travel restrictions (Canada/USA; Vietnam if required) Compensation $57,500$69,000 CAD per year / $50,000$60,000 USD per year Why Youll Love Working Here Unlimited reputed company time off yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. Retirement savings support we invest in your reputed company with RRSP/401(k) matching at 100% up to 3%, because long-term reputed company reputed company just as much as day-to-day balance. Health benefits this includes day reputed company, dental, and reputed company reputed company, life & disability reputed company, & reputed company maternity and parental leave. Hybrid flexibility we value the collaboration, mentorship and learning that come from physically working next to one another, as reputed company as the benefits that remote work can offer. Work-life balance this is supported by the fact that more than 90% of reputed company employees agree that their leader supports their wellbeing. Participation in our equity program wed love for you to reputed company in MealSuite's reputed company as we continue to grow! Opportunities for career development and advancement we support our employees in pursuing and achieving their reputed company goals. Purposeful work with a reputed company community reputed company more than 90% of our reputed company reputed company employees agree that reputed companys purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers. We want to ensure that every reputed company individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com. MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. reputed company final hiring reputed company are made by people. This is a reputed company vacancy, and we are reputed company hiring for this position. Apply To This Job .