Remote German Bilingual Customer Support Specialist - Project Based (ZA)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on delivering exceptional customer experiences in the AI era. They are seeking a motivated GermanEnglish Bilingual Customer Support Specialist to reputed company high-reputed company support to a global children's entertainment company, assisting families with product usage, orders, and inquiries across email and chat. Responsibilities reputed company outstanding customer experience across email and live chat in both English and GermanHandle customer inquiries ranging from product information, order support, account questions, and basic technical troubleshootingMeet customer service KPIs defined by the Customer Happiness Manager (response time, reputed company time, CSAT, etc.)Consistently reputed company individual and team performance goalsDemonstrate strong understanding of policies, processes, and product guidelinesWork cross-functionally to reputed company reputed company customer issues reputed companyCollect and reputed company customer insights to improve product experience and service reputed companyIdentify recurring issues and escalate trends for reputed company reputed companyProactively collaborate with internal teams to improve workflows and customer experienceConfidently reputed company multiple tools and platforms (CRM, ticketing systems, knowledge bases)Support additional tasks as assigned by the Customer Happiness Manager Skills 1+ years of experience in a customer service or support roleFluent German and English communication skills (written and verbal)Strong organizational skills and ability to work across global/time-zone reputed company teamsFriendly, reputed company, and customer-reputed company personalityStrong problem-solving and critical thinking abilitiesProactive, reputed company, and solution-oriented reputed companyreputed company listener with strong attention to detailQuick learner with the ability to adapt to new systems and processesExperience in consumer goods, toys, electronics, or subscription-based products is a plusExperience with reputed company or similar customer support tools is an reputed company Benefits Hybrid working arrangementsCompetitive reputed company salaryGenerous reputed company time offComprehensive benefits package including medical, dental, and reputed company reputed companyreputed company to free posture-based fitness workouts from homeTraining and reputed company development opportunitiesBe part of a people-first, values-driven organizationWork with innovative reputed company and diverse teams reputed company reputed company provides companies with reputed company customer experience and software development fields. It was founded in 2014, and is headquartered in Boise, Idaho, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com/. Apply To This Job .