Specialist II, Cloud Platform & Operations

Job Description: We are seeking an experienced Senior Cloud Infrastructure & AIOps Engineer to join our platform engineering team. This role is critical to building and maintaining our cloud infrastructure while leveraging AI-driven operational tools to automate, optimize, and scale our systems. The ideal candidate will have deep expertise in cloud services, infrastructure-as-code, identity management, and emerging AIOps technologies. Position OverviewWe are seeking an experienced Senior Cloud Infrastructure & AIOps Engineer to join our platform engineering team. This role is critical to building and maintaining our cloud infrastructure while leveraging AI-driven operational tools to automate, optimize, and scale our systems. The ideal candidate will have deep expertise in cloud services, infrastructure-as-code, identity management, and emerging AIOps technologies. Key ResponsibilitiesDesign, build, and maintain scalable cloud infrastructure on AWS and/or GCP using vendor-agnostic approaches and best practicesDevelop and maintain Infrastructure-as-Code using Terraform for reproducible, version-controlled infrastructure deploymentsImplement and manage Identity & Access Management (IAM) solutions, including Okta and Auth0 integrations for secure authentication and authorizationLead AIOps initiatives using AI-driven operational tools to automate monitoring, incident response, and remediation processesMentor junior engineers on cloud infrastructure best practices, DevOps fundamentals, and automation techniquesCollaborate with development and operations teams to ensure infrastructure reliability, security, and performanceImplement CI/CD pipelines and deployment automation to enable rapid, safe releasesMonitor, troubleshoot, and optimize cloud infrastructure performance, costs, and security postureParticipate in on-call rotations and incident response to ensure high availability and quick recoveryRequired Qualifications6-9 years of experience in DevOps, cloud infrastructure, or site reliability engineeringStrong hands-on experience with AWS and/or GCP cloud platforms, with understanding of multi-cloud and vendor-agnostic architecture patternsExpert-level proficiency with Terraform for infrastructure provisioning and managementDemonstrated experience implementing and managing identity and access management solutions (Okta and/or Auth0)Solid understanding of DevOps fundamentals including containerization, orchestration, and automationExperience with AIOps concepts and tools for operational intelligence, predictive analytics, and automated remediationProficiency in scripting languages (Python, Bash, Go, or similar) for automation and toolingStrong knowledge of containerization (Docker) and container orchestration platforms (Kubernetes)Excellent communication and problem-solving skills with the ability to mentor and lead engineering teamsRelevant cloud certifications (AWS, GCP, or similar) margin-top:0cm;"> margin-top:0cm;">undefinedPreferred QualificationsExperience with machine learning operations (MLOps) and AI/ML infrastructure deploymentHands-on experience with advanced monitoring and observability platforms (Dynatrace, New Relic, Prometheus, ELK stack)Knowledge of security best practices, including infrastructure security hardening and vulnerability managementTrack record of implementing incident management and disaster recovery strategiesContributions to open-source infrastructure or DevOps projectsWhat We're Looking ForAbove all, we're seeking a technically excellent engineer who: Is passionate about AIOps and leveraging AI to solve operational challenges and improve system reliabilityThinks strategically about cloud architecture while maintaining pragmatism about trade-offs and costsValues automation, repeatability, and treating infrastructure as codeIs committed to continuous learning and staying current with rapidly evolving cloud and AI technologiesExcels at collaboration and enjoys working across teams to solve complex technical problemsDemonstrates ownership and takes pride in building reliable, secure, and scalable systemsNextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. .