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We are looking for a passionate and customer-centric Team Leader (TL) to join our team. As a TL, you will be the face of the brand & Team, responsible for delivering a personalized and memorable service experience to every customer. You will play a critical role in building lasting relationships and upholding our premium positioning in the market. Key Responsibilities: v Greet and assist customers in a warm, friendly, and engaging manner- online, over the phone, or in-store. v Understand and communicate product knowledge clearly and effectively. v Handle customer queries, feedback, and complaints professionally, ensuring resolution within defined SLAs. v Manage order processing, invoicing, and tracking (for online and in-store purchases). v Collaborate with internal teams (Logistics, Production, Sales) to resolve issues and ensure customer satisfaction. v Maintain accurate records of customer interactions, transactions, and feedback. v Provide insights and feedback from customers to the marketing and product teams. v Support sales initiatives through upselling, cross-selling, and loyalty program promotions. v Uphold brand tone and values in every interaction, ensuring a premium and consistent experience. Required Skills & Qualifications F Experience: 4- 8 years in customer service or sales within the Retail Industry (FMCG, Premium/ Luxury, QSR, or F&B; sectors preferred). F Excellent interpersonal & communication skills (English). F High emotional intelligence and customer empathy. F Positive problem-solving and conflict-resolution skills. F Familiarity with POS systems, basic billing, and inventory management. F Experience with CRM tools, order management systems, and MS Office. F Ability to work in a fast-paced, dynamic environment. F Willingness to work flexible hours including weekends and holidays, if required. Perks & Benefits: Competitive salary + performance-based incentives Employee discounts on Manam products. Meals of 2 meal periods as per shift. Uniform Growth opportunities in Indias emerging premium chocolate industry Exposure to bean-to-bar chocolate education & innovation Compensation: 30,000.00 - 32,000.00 per month Benefits: - Food provided - Health insurance - Leave encashment - Provident Fund Work Location: In person .