Remote EverWell Customer Success Team Lead US (Remote US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce is on a mission to digitally transform the service economy with tailored SaaS solutions. The Customer Success Team Lead US is responsible for managing a portfolio of customers and leading a team to drive customer adoption, retention, and growth while supporting strategic initiatives.ResponsibilitiesLead and support a team of Customer Success Managers and Onboarding Specialists, helping them grow, succeed and do their best workBuild strong relationships with your own portfolio of customers, helping them get the most out of SalonBiz and achieve their business goalsHelp customers succeed from day one by guiding them through onboarding, adoption and long-term successSpot challenges early and work with your team to keep customers engaged, supported and set up for successFind opportunities to help customers grow, encouraging greater product adoption and use of our payments solutionsStep in when needed to support your team with complex customer conversations and escalationsShare ideas and improve the way we work, helping shape processes that make life easier for both customers and the teamCreate a positive team environment where collaboration, accountability and continuous learning are part of everyday workSkillsProven success leading a high-performing Customer Success team in a SaaS environment, with strong results across retention, customer growth and team performanceA track record of enabling and empowering teams to take ownership, make decisions and consistently deliver exceptional customer outcomesExperience building a culture of accountability through coaching, clear expectations and continuous developmentStrong commercial acumen, with the ability to balance customer success, retention and revenue growthConfidence using customer health metrics and performance data to drive priorities and improve outcomesExceptional stakeholder management and communication skills, with the ability to influence across all levelsA proactive, customer-first mindset with a passion for building engaged, high-performing teamsEligibility to work in the US without sponsorshipBenefitsFlexibility to work where/how you want within your country of employment in-office, remote, or hybridContinued investment in your professional developmentDay 1 access to a robust health and wellness benefits package, including an annual wellness stipend.401k with up to a 4% match and immediate vestingFlexible and generous (FTO) time-offEmployee Stock Purchase ProgramCompany OverviewEverCommerce is a portfolio company born from the leadership team of renowned private equity firms and Fortune 500 enterprises. It was founded in 2017, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.evercommerce.com/. Apply To this Job .