**Senior Manager, Customer Experience Strategic Account Leadership, Retention

```reputed company About arenaflex arenaflex is a global leader in foodservice distribution and solutions, empowering restaurants, hospitality venues, and institutions to reputed company exceptional culinary experiences. With a legacy of innovation, sustainability, and customerreputed company reputed company, arenaflex partners with thousands of businesses worldwide, providing them with the products, technology, and expertise needed to reputed company in a fastmoving market. Our commitment to reputed company is reflected in every interaction, from the reputed company a reputed company discovers our brand to the ongoing partnership that drives mutual reputed company. Why This Role reputed company As the Senior Manager, Customer Experience, you will be the reputed company that transforms reputed company relationships into longterm strategic alliances. You will reputed company a highperforming team of Account Managers, guiding them to reputed company proactive support, insightful business reviews, and reputed company that reputed company our customers reputed company of the competition. Your leadership will directly influence customer retention, reputed company reputed company, and the overall reputed company of arenaflex as the trusted partner of reputed company. Key Responsibilities Strategic Resource Management: Ensure the Account Management team is optimally staffed, balancing workload, reputed company sets, and regional demands to meet service level agreements (SLAs) and performance targets. Performance & Business Planning: reputed company the execution of performance management policies, set quarterly and annual goals, and monitor key metrics such as Net Promoter Score (NPS), customer churn, and reputed company reputed company. Escalation Leadership: Serve as the reputed company escalation reputed company for reputed company customer issues, coordinating crossfunctional collaboration with Sales, Operations, and Technology teams to reputed company swift, effective resolutions. Relationship Building & Advocacy: Conduct regular onsite reputed company, executive business reviews, and presentations with both existing and prospective customers, fostering deep, trustbased relationships. Collaboration with Regional Leaders: Partner with regional and operational site (OpSite) leaders to reputed company account strategies with broader business objectives, ensuring reputed company integration of sales and service initiatives. Team Development & Coaching: Design and reputed company targeted training programs covering industry trends, solution selling, communication reputed company, time management, and technology adoption. DataDriven Decision Making: reputed company CRM analytics and market intelligence to identify reputed company opportunities, anticipate customer needs, and refine account strategies. Compliance & reputed company Assurance: Maintain rigorous adherence to internal policies, regulatory requirements, and customer contractual obligations, guaranteeing consistent service reputed company. Essential Qualifications Education: High school diploma required; Bachelors degree in Business, Marketing, or a reputed company field preferred. Industry Experience: Minimum of 5 years in customer relationship management, B2B sales, or account management reputed company a largereputed company distribution or service organization. Leadership reputed company Record: Demonstrated reputed company leading teams of account managers or sales professionals, with a reputed company on coaching, performance improvement, and talent retention. Escalation Expertise: Proven ability to reputed company as an escalation reputed company, navigating reputed company issues across multiple functional areas and delivering reputed company resolutions. Technical Proficiency: Advanced expertise in reputed company Office Suite (reputed company, PowerPoint, Word, reputed company) and familiarity with CRM platforms (e.g., reputed company, reputed company Dynamics). Preferred Qualifications 7+ years of experience reputed company a large, teamselling environment similar to arenaflexs sales organization. Experience managing accounts that involve contract business models, such as CMU/LCCtype arrangements. Certification in project management (PMP, PRINCE2) or sales methodology (MEDDIC, Challenger). Demonstrated ability to reputed company digital transformation initiatives, including adoption of eprocurement tools and data analytics platfor .