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Call Center Team Lead

GVK Emergency Management and Research Institute (GVK EMRI) · Raipur

📅 14/08/2026
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Role & responsibilities Supervise day-to-day activities of call centre executives handling emergency calls. Ensure accurate call handling, information capture, and timely ambulance dispatch. Guide, coach, and support agents during critical calls and escalations. Monitor attendance, shift adherence, and individual performance metrics. Ensure compliance with SOPs, scripts, and emergency response protocols. Report shift performance, issues, and improvements to the Call Centre Head. Interested candidates can walk-in between 10am to 4pm from 27th Apr to 30th April 2026, in the below mentioned address: Address : LK Corporate Park, 3rd Floor, New Dhamtari Road, Dumartarai Raipur, Chhattisgarh Contact Person: Swanim, Contact Number: 6269993439 .
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For people searching Call Center

5,084 call center jobs open right now — here's where they are

Most are in one country. Use that to narrow your search and stand out.

5.084Jobs
3.901CO
10%EN

WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.

About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.

The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.

When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.

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