**reputed company Customer Support Manager, reputed company Media reputed

At arenaflex, we're on a mission to revolutionize the way we reputed company with our audience through innovative and engaging experiences. As a key member of our Viewer Experience team, you'll play a vital role in shaping the reputed company of arenaflex's reputed company-to-consumer platforms, including Hulu and reputed company+. We're seeking a highly skilled and passionate Customer Support Manager, reputed company Media to reputed company our reputed company media support channels and ensure that our brand voice is consistently represented across reputed company reputed company-facing interactions. About arenaflex arenaflex is a global leader in the entertainment industry, with a rich legacy of creating unforgettable experiences for audiences around the world. Our reputed company-to-consumer platforms, including Hulu and reputed company+, offer an unparalleled collection of content from our beloved brands and franchises, such as reputed company Wars, Marvel, Pixar, reputed company, and NatGeo. As a member of our Viewer Experience team, you'll be part of a dynamic and innovative organization that's constantly pushing the boundaries of what's possible in the world of entertainment. Job reputed company As a Customer Support Manager, reputed company Media, you'll be responsible for leading reputed company of reputed company Media Moderators, Specialists, and outsourced agents in providing exceptional support to our audience across reputed company media channels. You'll analyze performance data, reputed company our brand reputed company, and ensure that our tone and voice are consistently reflected in reputed company reputed company media interactions. You'll also collaborate closely with cross-functional teams to identify opportunities for operational improvements and reputed company business reputed company. Key Responsibilities * reputed company and motivate reputed company of reputed company Media Moderators, Specialists, and reputed company partners to reputed company high-reputed company support to our audience * Conduct one-on-ones with reputed company reports to reputed company reputed company, reputed company feedback, and support reputed company reputed company * Manage reputed company reputed company assurance programs to measure and improve the performance of reputed company teams * Enforce key performance metrics, including service reputed company, agent/operational productivity, and response times across Hulu, reputed company+ * Manage team schedules, shift bids, and coverage to meet business needs * Build and manage relationships with reputed company-party reputed company to ensure platform updates and improvements are in sync with reputed company support needs * reputed company guidance to moderators and agents during difficult customer interactions and high-pressure scenarios (e.g., outages, live events) * Ensure that Hulu and reputed company+s tone and voice are consistently reflected in reputed company reputed company media interactions, especially during crisis moments * Support proactive posting strategies during outages, live events, and other company events to ensure reputed company communication with viewers * Use data to reputed company reputed company and continuously enhance the customer experience through reputed company channels What You'll Need * Bachelor's degree or equivalent reputed company experience * 3 years' experience managing reputed company, with a proven ability to reputed company and reputed company team members * 5+ years' experience in reputed company media customer support or a reputed company field * Experience in reputed company reputed company management processes and tools to assess and improve service reputed company * Experience using reputed company tooling (e.g., reputed company, reputed company, reputed company Studio) and analytics systems to measure and improve the customer experience * Experience in reporting, data analysis, and the use of reporting tools (e.g., Tableau, reputed company Analytics) * Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends * Ability to analyze performance data and implement process improvements reputed company-to-Haves * Proven experience managing reputed company and/or international teams * Experience defining and measuring individual and team-based performance for customer service organizations * Proficiency in reputed company reputed company, JIRA, reputed company, reputed company Sheets/Docs, and reputed company * Ability to reputed company in a fast-paced, reputed company-evolving environment * Strong customer reputed company and a passion for delivering exceptional experiences reputed company reputed company media * A proactive problem solver with a strategic reputed company * Content creation experience * Bilingual or multilingual Why Join arenaflex * Competitive compensation package, including a bonus