Bilingual Customer Success Manager Global Account Leadership & Growth

```htmlAbout careerzynith Pioneering the Future of Merchant Risk Managementcareerzynith is the undisputed leader in merchant risk onboarding and monitoring solutions for the payments ecosystem. Since its inception in 2004, careerzynith has blended cuttingedge technology with two decades of proprietary merchant data and deeprooted risk expertise. Our mission is to empower payment service providers worldwide to scale confidently, sidestep costly regulatory penalties, and protect their brand reputation. With a rapidly expanding global footprint and a culture built on innovation, collaboration, and relentless customer focus, careerzynith offers a dynamic environment where ambitious professionals can make a tangible impact. Why This Role Matters As a Bilingual Customer Success Managerat careerzynith, you will be the trusted advisor and primary point of contact for a diverse portfolio of clients spanning multiple continents. Your expertise will guide merchants through the onboarding journey, ensure they extract maximum value from our suite of risk solutions, and foster longterm partnerships that drive mutual growth. This is a fully remote position, giving you the flexibility to work from anywhere in the United States while collaborating with a highperforming, crossfunctional team. Key Responsibilities Primary Client Liaison:Serve as the main conduit between careerzynith and assigned merchant accounts, handling daytoday communications, inquiries, and escalations. Onboarding & Training:Lead comprehensive account setup, conduct product training sessions, and certify new clients on bestpractice usage of careerzyniths risk platform. Ongoing Account Management:Deliver proactive support, monitor health metrics, and implement retention strategies that keep clients satisfied and engaged. Upsell & Expansion:Identify opportunities to introduce additional careerzynith services, articulate value propositions, and collaborate with Sales to close expansion deals. Issue Resolution:Investigate, track, and resolve client issues with professionalism, ensuring swift remediation and clear communication throughout the process. CrossFunctional Collaboration:Partner with Sales, Marketing, Operations, Product, and Engineering teams to relay client feedback, influence product roadmaps, and support key initiatives. Project Management:Prioritize and execute special projects, meet strict deadlines, and assist teammates when workload spikes occur. Team Communication:Contribute to a collaborative analyst community, sharing insights, best practices, and knowledge to elevate overall team performance. Continuous Improvement:Propose process enhancements, develop documentation, and champion a bestinclass client experience across the organization. Essential Qualifications 25 years of proven experience in business development, customer success, or account management within the payments, risk management, or related financial services sector.Fluency in English and Spanish and/or Portuguese, with the ability to conduct businesslevel conversations, presentations, and written communications in both languages.Demonstrated track record of delivering exceptional customer service, anticipating client needs, and driving satisfaction scores upward.Superior organizational and timemanagement abilities, capable of juggling multiple accounts and shifting priorities without sacrificing quality.Outstanding written and verbal communication skills, including negotiation, presentation, and conflictresolution expertise.Strong analytical mindset with a keen eye for detail, enabling you to interpret risk data, generate actionable insights, and convey complex concepts simply.Proficiency with Microsoft Office Suite, especially Excel, for data analysis, reporting, and dashboard creation.Selfmotivated, proactive, and comfortable working independently in a fully remote environment while staying aligned with team objectives.Bachelors degree or higher in Business, Finance, Computer Science, or a related discipline (preferred but not mandatory).Preferred Qualifications & Additional Skills Experience with SaaS platforms, especially those focused on fraud detection, compliance, or merchant risk.Familiarity with CRM tools (e.g., Salesforce, HubSpot) and ticketing systems (e.g., Zendesk, Freshdesk).Knowledge of payment industry standards such as PCI DSS, PSD2, and emerging regulatory frameworks.Ability to tolerate repetitive tasks while mainta .