Remote Customer Success Manager, Enterprise Max

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a software company providing solutions that help contractors scale their businesses through automation and operational data. The Customer Success Manager, Enterprise Max will manage a portfolio of strategic enterprise customers, serving as an executive-facing advisor who drives adoption, growth planning, retention, and measurable business outcomes. The role also involves onsite executive engagement, cross-functional partnership, and collaboration with Max Specialists and Product teams.ResponsibilitiesOwn a portfolio of 20 Max customers, executive visibility, and strong growth potentialServe as the primary strategic advisor across the Max ecosystem, ensuring alignment to drive measurable business outcomesDevelop and maintain Executive Success Plans that connect automation strategy, product adoption, and operational KPIs to customer growth goalsConduct recurring Executive Business Reviews focused on end-to-end automation, key business performance, and product roadmapProactively identify and mitigate risk, ensuring strong adoption and long-term retentionLeverage usage data, automation benchmarks, and KPI reporting to deliver data-backed recommendations and expansion strategiesConduct strategic onsite visits to strengthen executive relationships and deepen operational understandingFacilitate in-person business reviews, automation workshops, and change managementObserve field operations to identify workflow gaps and automation opportunitiesPartner with customer leadership teams to align frontline execution with executive growth strategyRepresent Max with executive presence and ensure onsite engagements drive measurable outcomes and next-step accountabilityHelp customers operationalize automation into daily workflows to increase stickiness and long-term expansion potentialPartner closely with the Max Specialists to ensure seamless onboarding, activation, and cross-product integrationAct as the strategic conduit between Max customers and internal Product teams by surfacing actionable feedback that improves product velocity and customer experienceSupport participation in beta programs and early-access initiatives when aligned to customer strategy and readinessEnsure all touchpoints within Max feel cohesive, premium, and outcomes-focusedSkills4+ years of account management, enterprise customer success, product specialist, or strategic consulting experience in a customer-facing roleExperience managing high-touch, complex SaaS accounts with executive stakeholdersDemonstrated ability to drive measurable outcomes such as revenue growth, adoption lift, retention, or expansionStrong executive communication skills and ability to confidently facilitate business reviewsProven ability to analyze data sets and translate insights into strategic recommendationsExperience working cross-functionally with product, sales, and/or implementation teamsSelf-starter who thrives in a fast-paced, evolving environmentHighly organized with strong prioritization and project management skillsIntelligent, adaptable, and solution-oriented~30% travel nationwideBenefitsFlextime and flexible time offAmple learning and development opportunitiesComprehensive onboarding programLeadership training for Titans at all levelsOther programs and eventsBonusly and peer-nominated awardsCompany-paid medical, dental, and vision benefits, with 100% employer-paid options and 90% coverage for dependentsFSA and HSA401k matchTelehealth options, including memberships to One MedicalParental leave and supportUp to $20k in fertility services, including IUI and IVFSurrogacy and adoption reimbursementOn-demand maternity support through Maven MaternityFree breast milk shipping through Maven MilkPet insuranceLegal advisory servicesFinancial planning toolsVariable commission planEquityCompany OverviewServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing. It was founded in 2007, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.servicetitan.com.Company H1B SponsorshipServiceTitan has a track record of offering H1B sponsorships, with 27 in 2026, 54 in 2025, 49 in 2024, 45 in 2023, 73 in 2022, 64 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To this Job .