OPERATIONS EXECUTIVE (EXPERIENCED) | Hybrid

About the job Offcomfrt is a direct-to-consumer comfortwear brand serving customers across India. We are building an operations function that runs on process and data rather than firefighting, and this role is central to that. The Operations Executive owns the order lifecycle after checkout: order processing, shipping label generation, courier allocation, pickup coordination, delivery exception and NDR management, returns and exchange movement, courier claims and daily reporting. This role sits between our customer support team and our warehouse, and reports into operations leadership. You will coordinate daily with support on delivery exceptions and customer escalations, with the warehouse team on dispatch and returns, and directly with courier partners and their relationship managers. This is a hands-on execution role. You will be working inside the order and courier panels every day, not managing someone who is. What success looks like This role is built for someone who has already run these systems elsewhere, so you will be able to take ownership of the daily cycle from the start rather than working through a long ramp-up. Success here looks like a dispatch cycle that runs on schedule without supervision, delivery exceptions handled before they turn into customer complaints, and returns and exchanges that keep moving within committed turnaround times. It also looks like reporting people can rely on. When someone asks where a shipment stands or how the week has gone, the answer is already documented rather than reconstructed. Responsibilities Process daily orders on the e-commerce platform, including verification, tagging, and pushing orders to courier panelsGenerate shipping labels and manifests accurately and within the daily dispatch cut-offAllocate courier partners based on pincode serviceability, delivery performance and costCoordinate daily pickups with courier partners and follow up on any pickup that does not close on scheduleManage the delivery exception and NDR queue alongside the customer support team to convert pending deliveries before they are returned to originReconcile returned shipments against AWB records, verify contents, and document any discrepancy with supporting evidenceTrack approved exchanges through to dispatch within the committed turnaround timeFile and follow through on courier claims, including weight discrepancy and lost or damaged shipment cases, until they are formally closedPublish a daily operations report in a fixed format covering dispatch volume, pending pickups, delivery exceptions, returns and exchange turnaroundReconcile inventory movement between dispatch, returns and stock on hand with the warehouse team, and flag variances promptlyMaintain courier performance and service level records to support operational decision-makingBuild and maintain operational trackers in Excel or Google SheetsWrite clear, factual correspondence to courier partners and vendors, and follow up in writing until issues are resolvedQualifications Experience 13 years in e-commerce or D2C operations, logistics or supply chain execution, with apparel or fashion experience preferredDirect experience managing daily dispatch for a live online store, rather than coordination or support-only exposureExperience in a high-volume shipping environment is an advantageSkills Working knowledge of an e-commerce order management platform such as Shopify or WooCommerceHands-on experience with one or more courier or aggregator panels, including reading AWB status and NDR remarks accuratelyStrong Excel or Google Sheets ability, including pivot tables, VLOOKUP or INDEX-MATCH, filters and conditional formattingHigh attention to detail, with AWB numbers, SKUs, quantities and dates recorded correctly the first timePersistence in following up with external partners in writing until an issue is resolvedFluent spoken Hindi and clear written English for courier and vendor correspondenceAbility to work independently in a remote setup and communicate proactively without supervisionEducation Graduate in any discipline. A qualification in supply chain, logistics, operations or commerce is an advantage but not a requirement.Preferred Exposure to checkout, COD verification or RTO reduction toolsPrior experience filing and closing courier claimsExposure to a warehouse management or ERP systemWork setup Fully remote. Candidates based in Delhi, Gurugram or Noida are preferred, as occasional visits to our office or warehouse may be required.Own laptop and a stable broadband connection, with a backup connection and power backupWorking days: 6 days a week, Monday to Saturday, [10:00 AM 7:00 PM]Compensation: based on experience .