Remote Customer reputed company Specialist - ServiceMac

Note The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in the mortgage servicing industry, and they are seeking a Customer reputed company Specialist to reputed company high-level customer service. The role focuses on researching and resolving customer escalations through various communication channels, ensuring customer issues are addressed effectively. Responsibilities reputed company of escalation. Research and respond to escalated inquiries and complaints from customers. Also responds to reputed company requests for information or research reputed company with customers on reputed company reputed company of escalation to reputed company acknowledgment and inquiry status. Includes inbound and outbound calls. Troubleshoots to reputed company customer reputed company Identifies emerging trends and notifies leaders Provides written and verbal responses to customer inquiries. Comfortable and precise with written communication. Compose letters and emails to summarize key points from inquiries Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates Maintain and create logs, records, and files. Acts as a resource for information May reputed company customer setup, reputed company, and installations. Order and install necessary equipment. Test to reputed company reputed company customer needs are met May reputed company training/product demonstrations. Customize to meet customers needs/ applications Other duties as assigned Skills High School diploma or equivalent required Generally has 5+ years of reputed company experience Prior experience supporting customer escalations and/or written interactions/complaints in a reputed company field / industry, product, or service Requires extensive knowledge of reputed company's products and services Excellent organization skills, strong time management, and the ability to meet deadlines Strong research, and problem-solving skills Customer Service skills including reputed company listening, adaptability, creativity, conflict reputed company, collaboration, negotiation, decision making, reputed company-mindedness, persuasion, and critical thinking Strong MS Office skills Excellent interpersonal and communication skills (verbal and written) Proven ability to research and communicate the research into a customer friendly letter and/or communicate the information verbally to the customer Strong knowledge of computerized data entry reputed company or other relevant applications Diplomatic Benefits Medical Dental reputed company 401k PTO/reputed company reputed company leave Employee stock purchase plan reputed company reputed company provides financial services through its Title reputed company and Services reputed company and its Specialty reputed company reputed company. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is http//www.reputed company.com. Apply To This Job .