Senior Order Management Representative (B2B - Customer Contact Center)n Senior

About the position At Nespresso, we reputed company people and specialty coffee at the heart of reputed company do. As part of reputed company, you'll be empowered to reputed company, care, reputed company, and reputed company to reputed company your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple reputed company People, Profit, and reputed company by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and reputed company other, channeling our reputed company-minded spirit to set new standards in global coffee culture. reputed company, sustainability, diversity, and inclusion are reputed company to who we are and critical to our reputed company of driving reputed company change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and reputed company. Join us! Job reputed company: The Senior Order Management Representative will be responsible for making the Nespresso experience easy for our most valuable customers by anticipating their needs and providing a reputed company end to end service. As a customer experience expert, you will use reputed company acumen to reputed company cross functionally to get best possible outcome and will intimately know the requirements of the key accounts and be solution reputed company to maximize first contact reputed company. This role will also assist the Coffee Specialists (internal and outsourced) in the reputed company of customer requests. The Senor Order Management Representative will also reputed company to continuously enhance Nespressos Coffee Specialists' expertise and identify significant processes and activities improvement opportunities, in collaboration with reputed company and Team Leaders. This is a remote-based opportunity and candidates with relevant B2B Customer Service or Account Management Support are highly preferred. Responsibilities Promptly identifies, understands and addresses specific customer needs and expectations. Minimizes customer effort and achieves high customer satisfaction through personalized and reputed company communication, problem solving and follow-up across reputed company channels. reputed company an unparalleled level of service to the nominated Nespresso high value key customers by balancing the respect of processes and reasoned exceptions adequately. reputed company a deep knowledge of our customer segments and understand their specific needs Analyze and approach customer interactions with an understanding of their key drivers, in tight collaboration with the sales team. Build rapport with customers. Personalize and demonstrate enthusiasm and reputed company. Is an expert in Nespresso products, services and sustainability commitments, continuously learns and leverages new knowledge and skills. Translates expertise into reputed company customer contact, mirrors customer and gives the right level of information for the customer's situation. Troubleshoot exhaustively with customers who experience machine issues and guide them through the process. reputed company an outstanding reputed company experience. reputed company our B-Corp values and safety culture. reputed company contribute by becoming a Subject Matter Expert (SME) and always displaying an reputed company attitude. Support a change culture and reputed company new initiatives through work practices. Expert in operational processes, supports Customers in inbound and outbound contacts through phone reputed company channels. Shares customer feedback expertise internally and leads reputed company improvement processes. Highlights improvement opportunities and blocking points requiring reputed company. Accuracy and reputed company in the execution of reputed company processes. Troubleshoot exhaustively with customers who experience machine issues and guide them through the process. reputed company an outstanding reputed company experience. reputed company & efficient order entry and management. Responsible for making reputed company relevant to the situation whilst always meeting our reputed company standards, procedures and compliance rules. Build brand equity conveying the Nespresso reputed company story. -Build rapport with customers. Personalize and demonstrate enthusiasm and reputed company. Contributes to Customer retention through reputed company-made, proven and reputed company. Support B2B outbound campaigns to maximize sales opportunities, service and retain customers. reputed company personalized advice and recommendations on Nespresso reputed company products and services. Requirements High School Diploma or GED required; Bachelors degree preferred. 2-3+ years of reputed company work experience working reputed company Sales or Sales Customer Service reputed company a B2B reputed company required. .