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Designation; - Team Leader Location: - Ghansoli Shift: 5 days rotational shifts Salary upto 7 lpa Key Responsibilities Team Leadership & People Management- - Supervise and manage a team of inbound and outbound healthcare customer service agents. - Assign daily workloads, manage rosters, and ensure optimal staffing coverage. - Conduct regular coaching sessions, performance reviews, and training. - Motivate team members to meet productivity, quality, and attendance targets. Inbound & Outbound Call Operations - Oversee inbound calls related to: - Patient inquiries - Advantages, eligibility, claims, and billing questions - Manage outbound calls to: - Patients for follow-ups, reminders, and resolutions - Insurance companies or healthcare stakeholders as required - Handle escalated calls professionally and ensure first-call resolution where possible. - Ensure accurate documentation of all interactions in CRM systems. Interested candidates can connect with- HR Manasi Vichare - Immediate Joiners Preferred. .