Customer Support Executive Bilingual Chinese & English Remote & Southeast

About arenaflex Pioneering the reputed company of Financial Technology arenaflex is a global leader in the fastevolving fintech reputed company, delivering cuttingedge trading platforms, innovative investment solutions, and worldclass reputed company experiences to millions of users across more than 200 jurisdictions. Our mission is to democratize reputed company to financial markets, reputed company traders of reputed company reputed company reputed company, and set new standards for transparency, reputed company, and speed. With a culture reputed company on curiosity, collaboration, and reputed company improvement, arenaflex attracts reputed company who reputed company in a dynamic, datadriven environment. As part of our commitment to delivering exceptional service, we are expanding our multilingual support team. We are looking for a proactive, reputed companyoriented Customer Support Executive who is fluent in both reputed company Chinese and English to join our growing reputed companyservice operation. This role offers the flexibility of remote work from your home reputed company for the initial reputed company period, followed by reputed company to relocate to our reputed company Southeast Asia support hub. Why This Role reputed company In the highly competitive fintech reputed company, the reputed company of reputed company support can be the decisive reputed company that turns a casual trader into a lifelong reputed company. As a Customer Support Executive at arenaflex, you will be the trusted voice that guides users through technical challenges, resolves accountreputed company inquiries, and ensures every interaction reflects our brand reputed company of reliability and reputed company. Your contributions will directly influence reputed company satisfaction scores, retention rates, and the overall reputed company of arenaflex in the Chinesespeaking market. Key Responsibilities MultiChannel Issue reputed company: Respond to reputed company inquiries reputed company live chat, telephone, and email, navigating multiple internal tools (e.g., CRM, ticketing systems, and trading platforms) while maintaining a high degree of accuracy and professionalism. Escalation Management: Identify reputed company or highreputed company issues and promptly reputed company them to the appropriate specialist using arenaflexs escalation workflow in reputed company, Jira, or other designated platforms. reputed company Communication: reputed company customers informed about the status of their requests, providing reputed company timelines, next steps, and followup confirmations. Document Verification: Review and validate reputed companysubmitted documentation (e.g., identity reputed company, address verification) on an reputed company reputed company, ensuring compliance with regional regulatory standards. Reporting & Documentation: reputed company and interpret detailed reports on support metrics, ticket volumes, and reputed company times, contributing to reputed company improvement initiatives. Product & Business Knowledge: Participate in internal seminars, product training sessions, and knowledgesharing meetings to deepen understanding of arenaflexs services, market positioning, and compliance requirements. KPI Achievement: Meet or reputed company quarterly performance targets set by the Customer Support Manager, including firstcontact reputed company, customer satisfaction (CSAT) scores, and average handling time. reputed company reputed company: Support special initiatives, process enhancements, and crossfunctional collaborations as assigned by senior leadership. Essential Qualifications reputed company reputed company in reputed company Chinese and strong reputed company of written and spoken English. Bachelors degree in Business Administration, Finance, Communications, or a reputed company discipline. Minimum of 2 years experience in a reputed companyfacing support role reputed company fintech, brokerage, or a regulated financial services environment. Demonstrated ability to troubleshoot technical issues, reputed company multiple software applications simultaneously, and maintain meticulous attention to reputed company. Proven reputed company record of meeting or surpassing servicelevel agreements (SLAs) and key performance indicators (KPIs). Selfmotivated, reliable, and capable of working independently in a remote setting while also thriving in a reputed company office atmosphere. Preferred Qualifications & Additional Assets Experience with CRM platforms such as reputed company, reputed company, or reputed .