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Role & responsibilities - Work on 30/60/90/120+ day aging buckets for dental/medical claims - Identify unpaid, underpaid, and denied claims - Call insurance companies to check claim status (if required) - Document all actions clearly in PMS/CRM systems - Follow up on pending claims until resolution - Coordinate with Submitters, Posters, and QA teams - Meet daily productivity and quality benchmarks - Ensure compliance with US healthcare and HIPAA standards Requirements - Minimum 1 year experience in AR / Aging / Claim Follow-up - Strong understanding of CDT/CPT basics, denial codes, and payer rules - Experience with US dental or medical RCM preferred - Good English communication and comprehension - Ability to work in US Shift - Robust analytical skills and disciplined workflow management Preferred candidate profile Minimum 1 year experience in Dental RCM - AR / Aging / Claim Follow-up Perks and benefits What We Offer - Competitive salary - Long-term stability in US healthcare RCM - Clear growth path within Zentist - Professional training and development - Supportive operations environment .