Telecaller for a Dermatology Clinic

Job Summary We are looking for a friendly, professional and patient-focused Telecaller to manage patient calls, appointments and queries. The role involves communicating with patients over the phone, scheduling consultations and procedures, explaining treatments, coordinating appointments and ensuring a smooth patient experience. Key Responsibilities Answer incoming calls and handle patient queries professionally.Book appointments for consultations and procedures based on availability and appointment requirements.Explain procedures, appointment requirements and basic pre/post-procedure information to patients.Confirm appointments and timings with patients through calls.Follow up on future, tentative and pending appointments.Reschedule or modify appointments when required.Make reminder and follow-up calls to patients.Coordinate appointment changes with doctors and the clinic team.Maintain accurate appointment and follow-up records.Escalate medical or clinical queries to the appropriate doctor/clinical team.Ensure a positive and professional patient experience at every interaction.Requirements Excellent communication skills in English and Tamil; Hindi is an advantage.Pleasant, confident and empathetic telephone manner.Good organisational and multitasking skills.Basic computer skills and ability to use appointment management software.Prior experience in telecalling, patient coordination, reception or healthcare is preferred.Ideal Candidate: Friendly, articulate, patient, responsible and service-oriented, with excellent communication and interpersonal skills. Job Type: Full-time Compensation: 18,000.00 - 28,000.00 per month Experience: Clinic/Hospital: 1 year (Preferred)Work Location: In person .