Logistics Lead

JOB DESCRIPTION Organisation Context Title: Lead - Logistics Grade Vertical: Spares & Repairs Location: Turbhe, Navi Mumbai Reports to: (Upwards)Technical Head- Spares and repairs Position Summary (a brief description of role accountability) The Lead - Logistics is responsible for end-to-end after-sales logistics operations, ensuring seamless order processing, timely dispatch of marine spares/services, accurate billing, and disciplined vendor and client coordination. This role directly impacts customer satisfaction, cash flow, and operational credibility with global shipping clients. Key Accountabilities & Responsibilities of the position holder 1. After-Sales Order Processing Take full ownership of post-order activities from order confirmation to final delivery. Coordinate internally and externally to ensure error-free documentation and execution. Track orders across suppliers, warehouses, forwarders, and ship agents. 2. Shipment & Dispatch Management Ensure timely dispatch of shipments from supplier warehouses to ship agents. Monitor shipment status and proactively resolve delays, shortages, or documentation issues. Coordinate with freight forwarders for optimal routing, cost, and timelines. 3. Client & Stakeholder Coordination Act as the primary point of contact for MNC clients, suppliers, forwarders, and agents worldwide. Maintain professional communication via email and telecom with clear documentation. Handle escalations calmly and factually- no emotional firefighting. 4. Invoicing & Payment Follow-up Ensure accurate and timely generation of invoices. Follow up with clients to ensure payments are received within agreed timelines. Coordinate with finance/accounts to reconcile discrepancies promptly. 5. Vendor Management Build and maintain strong vendor relationships across geographies. Negotiate and onboard new suppliers with clearly defined payment terms. Ensure vendors are paid strictly as per agreed terms to protect company credibility. 6. MIS & Reporting Prepare and manage Monthly, Quarterly, and Annual MIS reports covering: Order status Dispatch timelines Client outstanding Vendor payments Provide data-driven inputs to management for decision-making. 7. Complaint & Dispute Management Handle client complaints, claims, and disputes professionally and tactfully. Investigate root causes and implement corrective/preventive actions. Ensure disputes do not repeat due to process gaps. 8. Team Leadership Manage and guide the logistics/support team with a hands-on leadership approach. Allocate work, monitor performance, and enforce accountability. Train juniors on systems, documentation, and industry practices. Major Communication Requirements: (Regular communication and interaction to deliver in this role) Internal & External- Team Members, Accounts, Customers, Vendors Requirements to carry out the Job/Role: Education Qualification & Certifications required: Strong academic background (Graduate minimum). Logistics, Supply Chain, or Commerce background preferred. MBA in Logistics/Supply Chain desired Experience: 5 to 10 years of relevant experience in- Logistics / Freight Forwarding Trading House / Marine / Industrial Supply environment Skills required: Planning and prioritizing Customer Focus Commercial Acumen Negotiation skills .