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Roles and Responsibilities : - Develop and maintain accurate capacity plans to ensure optimal utilization of resources. - Collaborate with stakeholders to identify business requirements and develop scheduling strategies. - Analyze data to optimize staffing levels, reduce costs, and improve customer satisfaction. - Provide recommendations for process improvements to enhance efficiency and productivity. Job Requirements : - 4-8 years of experience in capacity planning or a related field (e.g., WFM). - Robust understanding of capacity management principles and practices. - Proficiency in schedule planning tools such as Workforce Management Systems (WFMs) software. .