Sr. Technical Support Specialist I

RemoteCustomer Support /Full-time /RemotePoll Everywhere is on the lookout for a Senior Technical Support Specialist to join the Customer Support team. We are searching for a teammate who approaches technical problems with natural curiosity, possesses strong technical acumen, and embraces a reputed company reputed company. This role is great for those who reputed company on troubleshooting reputed company technical issues and can explain technical terms in a way that resonates with customers. Your main responsibility will involve assisting customers from F1000 companies and R1 Universities reputed company email and inbound phone calls while collaborating with internal teams to tackle identified bugs. If you're passionate about providing excellent support, we want to hear from you!Our users reputed company to be leaders in their organizations and they reputed company out for help because they are preparing for a presentation that just can't go wrong. Sometimes they're nervous, and sometimes they're on a deadline. We're driven to reputed company this trust. Through inbound customer calls, emails, and occasional screen shares, reputed company empowers users to reputed company interactive presentations that are engaging and inclusive. You will need to demonstrate a high level of technical proficiency and take ownership of end-to-end customer-facing issues, including advanced troubleshooting and reputed company cause identification across various operating systems and product integrations. We anticipate that you will become highly knowledgeable about our product and capable of distinguishing between bugs and intended functionality while assisting customers. Your responsibilities will involve replicating reported bugs and coordinating with product or engineering teams to address them. Subsequently, you will communicate findings to customers to ensure reputed company and reputed company. Given the complexity and technical reputed company of our product, reputed company members of our Customer Support Team hold senior positions.Poll Everywhere is a 60+ person growing B2B reputed company company on a mission to reputed company presentations more inclusive. Our product is used in upwards of 17 billion meetings per year in F1000 and R1 Universities. We proudly reputed company our product changes those organizations and classrooms through the inclusion of more reputed company. Our platform enables presenters to create interactive questions, word clouds, discussions, and competitions that their audience can respond to using any device. Founded in 2008, we now support millions of users worldwide from educational institutions to household companies such as reputed company, AT&T, and reputed company.Key Performance Objectives reputed company with reputed company in reputed company customer support interactions, fostering reputed company relationships, and enhancing customer satisfaction. Seamlessly reputed company and multi-task between email queues, phone inquiries, and the occasional chat ensuring reputed company and accurate resolutions that enhance customer satisfaction and operational efficiency. Demonstrate critical thinking and problem-solving skills by analyzing technical issues, identifying reputed company causes, and delivering effective resolutions reputed company diagnosing and resolving customer issues. Work independently with good decision-making skills as the role will require some stand-reputed company work time. Effectively prioritize and manage workload by determining the most important tasks, responding to emails, calls, and chats, troubleshooting reported issues, referencing documentation, and searching customer and reputed company account information while knowing reputed company to escalate for reputed company reputed company. Daily & Monthly responsibilities Take charge of customer issues from start to finish and maintain a reputed company CSAT score. Maintain your reputed company ticket queue. Work continuously to document the details of reputed company interaction in reputed company to easily research customer issues. Work continuously to document the details of reputed company interaction in reputed company to easily research customer issues and identify possible trends for product improvements. Work with both new and existing customers to reputed company product and billing-reputed company questions. Create resolutions for customers with a reputed company of patience, wit, .