Jewellery Operation Executive (Mumbai)

Title: Jewellery Operations Executive Reporting: Operations Manager, Jewellery Location: Mumbai, India Work Mode: Onsite / Hybrid Experience: 3+ years About the Role We are looking for a Jewelry Operations Executive who combines a passion for jewellery with a solid process-driven mindset. You will play a central role in managing end-to-end coordination across manufacturers, customers, and internal teams, ensuring every order moves seamlessly from pre-purchase to final delivery. Your north star: driving precise, timely, and scalable order execution across the entire lifecycle. Key Responsibilities - Quotation & Pre-Sales Execution Calculate and share accurate customer quotations within defined TATs Ensure speed and responsiveness, as this directly impacts conversion rates - Order Creation & CAD Management Raise CAD requests and purchase orders with manufacturers Review and approve CAD files, ensuring alignment with customer requirements before production Identify and flag discrepancies or potential issues early to avoid rework Organise and maintain all CAD files systematically for easy access and traceability Ensure timely receipt of CADs from suppliers and follow up proactively to prevent delays - Order Tracking & Coordination Manage end-to-end order timelines, from confirmation to delivery Coordinate closely with manufacturers, QC teams, and logistics partners Follow up on key production milestones to ensure timelines are met - Exception Handling & Problem Solving Manage remakes, repairs, resizing, and order modifications Handle customer escalations with a solution-oriented approach Resolve issues proactively to minimise delays and impact - Systems & Data Accuracy Maintain accurate, real-time updates across all systems and trackers Ensure complete visibility of order status at every stage - Process Improvement Identify gaps, inefficiencies, and recurring issues Suggest and implement process improvements to drive scalability and .