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Desktop Support Engineer - Immediate start

Weekday AI · Gurugram

📅 14/08/2026
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This role is for one of Weekdays clients Salary range: Rs 200000 - Rs 350000 (ie INR 2 - 3.5 LPA) Min Experience: 4+ years Location: Gurugram JobType: full-time Requirements Key Responsibilities Provide desktop, laptop, hardware, and software support. Handle Break/Fix hardware troubleshooting and OEM/vendor coordination. Perform IMAC activities including Install, Move, Add and Change. Support Windows 10/11, MS Office, Outlook, Teams and AVD. Manage Active Directory user accounts and basic administration. Handle printer, LAN/WAN, video conferencing and peripheral support. Manage ITSM tickets and resolve issues within defined SLAs. Provide remote and on-site Smart Hands support. Perform patching, driver testing, hardware upgrades and workstation remediation. Support iOS/Android devices through MDM solutions. Maintain focus on first-call resolution and timely escalation. Maintain proper documentation and knowledge base. Required Skills 4+ years of experience in Desktop Support / EUC / IT Support.Strong experience in hardware Break/Fix and troubleshooting.Experience with IMAC and OEM/vendor coordination.Good knowledge of Windows, Active Directory and ITSM tools.Experience supporting VIP/VVIP users is preferred.Excellent verbal and written communication skills are mandatory.Strong customer-handling and problem-solving skills.Immediate joiners preferred. Must-have skills Desktop Support Engineer, VIP, SCCM Good-to-have skills System Center Configuration Manager - SCCM, EUC, Microsoft Intune .
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