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As a member of the Model N Support team, the Technical Engineer 1 is responsible for managing assigned support tickets while continuously building technical, business, and product expertise. This role involves owning the ticket lifecycle, setting and meeting customer expectations, and providing clear, timely updates. The engineer actively participates in customer interactions, communicates progress effectively, and handles sensitive situations with guidance from senior team members. Job Responsibilities 1. Technical & Professional Development Continuously enhance business, product, and technical knowledge Develop deep expertise in one or more functional or technical areas Contribute to knowledge repositories and documentation 2. Ticket Management & Problem Solving Analyse, troubleshoot, and resolve customer issues effectively Provide frequent, clear updates and next steps to customers Set and manage customer expectations throughout the ticket lifecycle Participate in customer meetings and discussions Communicate professionally, including handling sensitive issues with guidance Collaborate with team members and support team decisions Escalate issues appropriately when customer relationships are at risk Technical Skills & Requirements Core Technical Competencies Troubleshooting and debugging skills (including log analysis) Understanding of Model N application configurations and behaviour Strong SQL skills (joins, subqueries, views, inline queries) Familiarity with data dictionary and application architecture Knowledge of reporting tools (e.g., Cognos, Looker) Understanding of enterprise SaaS environments Tools & Technologies Experience with tools such as: JSM, Oracle, SQL Developer SharePoint, Excel Ability to extract diagnostics (heap dumps, thread dumps, etc.) Soft Skills & Competencies Strong analytical and problem-solving skills Effective written and verbal communication Ability to work independently with minimal supervision Customer-centric mindset Adaptability and continuous learning attitude Job Qualification BE/BTech in Computer Science, Engineering, or related field (or equivalent experience) 2-3 Years of experience supporting enterprise-level software in a customer-facing environment Experience in SaaS-based applications preferred Success Factors Consistently meets SLAs and commitments Builds customer trust through effective communication Demonstrates growth in technical and product expertise Contributes to team knowledge and process improvements About Model N Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the worlds leading companies across more than 120 countries. For more information, visit www.modeln.com. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.