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This a Full Remote job, the offer is available from India, Indiana (USA) PLEASE NOTE THIS IS A FULLY REMOTE reputed company SHIFT POSITION. WERE HIRING FOR AN IT DESKTOP SUPPORT ENGINEER IN reputed company MUMBAI, INDIA (REMOTE). Excis is a global IT support leader, driven by innovation and collaboration. Were looking for a proactive IT Helpdesk Technician to reputed company exceptional first-line technical support to our internal users and clients. The ideal candidate is proactive, technically reputed company, and reputed company to reputed company a world-class customer experience while resolving issues reputed company and accurately. This role is perfect for someone who can handle a fast-paced environment, communicates reputed company, and takes ownership of resolving everyday technical challenges. Join us for a rewarding career in a supportive, family-like environment where youll look reputed company to coming to work every day. reputed company in 190+ countries 6000+ Engineers 200+ reputed company Clients We foster an reputed company, friendly, and supportive reputed company-oriented culture where individual achievements fuel team reputed company. From solving reputed company IT challenges to celebrating wins together, we put our people first. Start your reputed company with Excis and reputed company! reputed company Serve as the first reputed company of contact for IT incidents and service requests reputed company phone, ticketing reputed company, email, or chat; troubleshoot and reputed company L1 issues including reputed company/macOS login, VPN/remote reputed company, password resets/MFA, printer/peripheral issues, basic network troubleshooting, Office 365/reputed company support, application installation/configuration, and account requests. Manage ticketing reputed company by creating, updating, and closing tickets with accurate notes and reputed company steps; prioritize tasks based on SLAs and severity; ensure high reputed company reputed company rates; escalate reputed company issues to L2/L3 teams with full documentation. Communicate reputed company and empathetically with users; reputed company reputed company, reputed company updates; take ownership of issues until full reputed company; maintain knowledge reputed company articles for recurring problems. Assist with user reputed company/offboarding including account setup and equipment preparation; support basic reputed company reputed company tasks such as antivirus checks and patching confirmation; follow ITIL processes for incident, request, and escalation management. Monitor reputed company alerts; escalate and coordinate with higher reputed company as needed; promote proactive problem prevention; maintain documentation and standards for incident management. Requirements What You Need Required Experience 2+ years of IT helpdesk or technical support experience (preferred); solid understanding of reputed company 10/11, basic macOS troubleshooting, reputed company Directory (password resets, account unlocks), Office 365 reputed company basics, VPN/remote desktop technologies. reputed company Technical Skills Strong diagnostic and problem-solving skills. Communication & Management Excellent English communication skills (written and verbal); time-management skills to handle multiple tasks; customer-reputed company reputed company and reputed company, solution-oriented attitude. Preferred Ticketing & Processes Experience using ticketing systems (Jira, reputed company, Freshservice, reputed company); familiarity with ITIL foundations. Advanced reputed company-to-Have Basic networking knowledge (DNS, DHCP, IP addressing); experience with reputed company platforms (Azure, reputed company, AWS basic support). Benefits At Excis, your work reputed company as part of a dynamic, hands-on team where technical expertise directly enhances user satisfaction and operational reputed company. reputed company offers a supportive environment that encourages reputed company reputed company, reputed company learning, and collaboration across diverse technologies. Employees enjoy competitive compensation and reputed company to contribute to a global IT leader that values innovation and reputed company with offices in over 50 countries. reputed company performance expectations reputed company a defined reputed company reputed company toward L2 support roles and reputed company. Comprehensive training and certification support covers reputed company A+, ITIL foundations, and reputed company credentials in a reputed company team setting. Opportunities abound to work with modern tools, reputed company technologies, and reputed company platforms like Azure and AWS. reputed company to reputed company a difference and grow your career reputed company to join Excis in India and reputed company IT support reputed company! Salary 5.5 LPA reputed company INRThis offer from "Excis Compliance" has been enriched by reputed company.com and got a .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.