Servicedesk (Bengaluru)

Dear Candidate, Greetings from Artech Infosystems Hope this mail finds you in good health and spirit. I am writing this email to notify you that as per our discussion and your concurrence, we need to submit your candidature to our Email Confirmation_ Service Desk _ KPMG and before going ahead we need to have acceptance on below pointers to ensure transparency during the process. Position: Service Desk/Desktop support Experience: 13 Years Education: Any Graduation Location Bangalore ServiceDesk / Helpdesk Executive We are hiring ServiceDesk and Helpdesk Executives to provide first-level technical support to clients via phone, email, and chat. The role involves logging incidents, troubleshooting hardware/software issues, password resets, ticket tracking, and ensuring timely resolution as per SLAs. Candidates should have strong communication skills, basic knowledge of Windows OS, MS Office, networking fundamentals, and a customer-focused approach. Freshers and experienced candidates are welcome. Key Responsibilities - Troubleshooting & Resolution: Diagnosing, fixing, and testing hardware, software, and peripheral issues (printers, scanners, phones). - System Setup & Maintenance: Installing, configuring, and upgrading software and hardware for new and existing users - User Support: Providing prompt, skilled technical support via telephone, email, or in-person. - Ticketing & Documentation: Managing support requests via IT service desk systems, documenting issues, and maintaining inventory. - Networking: Monitoring network connections to ensure stability. Required Skills and Qualifications - Technical Skills: Strong understanding of Windows/Linux/Mac OS, networking principles, and remote troubleshooting tools (e.g., TeamViewer). - Experience: Previous experience in a technical support or help desk role is typically required. - Soft Skills: Excellent verbal/written communication, problem-solving, and time management skills. - Education: A bachelor's or associate .