IT Service Operations Management Process Owner (Bengaluru)

Role Purpose The IT Service Operations Transition Manager is accountable for governing, coordinating, and assuring the successful transition of new, changed, or transformed IT services into live operation. The role ensures services, applications, platforms, infrastructure, workplace technologies, suppliers, and operational capabilities meet defined readiness and acceptance criteria before deployment into production. The IT Service Operations Transition Manager works across project teams, engineering teams, service owners, process owners, suppliers, cybersecurity, architecture, and operational support functions to ensure services are secure, supportable, recoverable, documented, monitored, and aligned to operational standards. Key Accountabilities 1. Service Transition Ownership and Governance The IT Service Operations Transition Manager is accountable for the design, governance, and effective operation of the service transition framework. Responsibilities include: Own and maintain the service transition framework, governance model, standards, and operating procedures. Define operational readiness requirements for new and changed services. Establish service transition checkpoints, decision gates, and approval criteria. Ensure service transition is embedded into project, change, release, and operational governance. Provide senior oversight of production service introductions and operational acceptance decisions. Act as the escalation point for transition risks, readiness gaps, and unresolved handover issues. 2. Operational Readiness Assurance Ensure services are fully prepared for live operation before deployment. Responsibilities include: Define and maintain operational acceptance criteria across people, process, technology, supplier, risk, and support dimensions. Assess readiness across support models, monitoring, alerting, documentation, ownership, knowledge, access, reporting, and escalation paths. Ensure operational teams are ready, trained, and .