Human Resource Business Partner Senior Executive (Gurugram)

Job Title: Executive Human Resource Business Partner (HRBP) Location: Gurgaon Company: ATAIN Industry: IT & BPM Travel, Transportation, and Hospitality Domain Company Overview: ATAIN Pvt. Ltd. is a global leader in IT and Business Process Management (BPM) services, dedicated to delivering innovation and operational excellence across the Travel, Transportation, and Hospitality sectors. With over 10,000+ travel industry experts and 15 state-of-the-art delivery centers worldwide, ATAIN offers comprehensive solutions in Application Development, Mobility, Testing, Analytics, Contact Center Services, Back Office Operations, and Consulting. ATAIN is committed to a diverse and inclusive workplace and provides equal employment opportunities without regard to age, gender, race, religion, disability, or other protected statuses. Job Summary: We are seeking a dynamic and experienced Executive HR Business Partner (HRBP) to join our team in Gurgaon. This role will lead HR operations for the assigned vertical/process, support business functions, drive employee engagement and retention initiatives, and ensure policy compliance. Key Responsibilities: 1. Employee Relations: Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT). 2. Compliance & Policy Adherence: Enforce labor laws, company discipline, and the Code of Conduct. 3. Attrition Management: Maintain attrition at or below 5%. 4. Employee Engagement: Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups. 5. Performance Management: Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals. 6. Training Compliance: Track training plan adherence for the assigned vertical/process. 7. Exit Management: Conduct exit interviews, analyze survey data, and present actionable insights and trends. 8. Retention Strategies: Implement effective strategies to enhance employee retention and workplace satisfaction. 9. Branding & Market Intelligence: Support employer branding and monitor industry HR best practices. 10. Policy Compliance: Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements. Qualifications: 1. Education: Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management). 2. Experience: Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment. Skills & Competencies: 1. Proficiency in MS Office tools (Excel, PowerPoint, Word) 2. Strong analytical and problem-solving skills 3. Basic understanding of labor laws and HR practices 4. Ability to multitask and manage deadlines 5. Excellent verbal and written communication skills 6. Strong interpersonal and conflict-resolution abilities Additional Information: 1. Work Environment: Onsite role (Gurgaon office) 2. Work Schedule: Flexibility to work in rotational shifts. Why Join ATAIN Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At ATAIN, you'll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a energetic, people-first environment. Note: The company overview still contains the figures "10,000+ travel industry experts" and "15 delivery centers worldwide," which were originally associated with Atain. If this JD is being repurposed for ATAIN, you may want to update those company-specific statistics with accurate ATAIN information. .