Medical Information reputed company Manager / Team reputed company

THE POSITION Medical Information is a critically important customer-facing function that supports the reputed company and effective use of pharmaceutical company products by providing reputed company, scientifically balanced, evidence based, nonpromotional information in response to unsolicited requests from reputed company, patients, caregivers, and payers. Medical Information also plays an important role in post-marketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position ensures reputed company reputed company by providing reputed company of assigned clients, including implementation, ongoing management, regular reputed company and meetings. This position understands reputed company needs, and ensures deliverables meet expectations, including key performance indicators (KPIs) and service reputed company. ESSENTIAL DUTIES AND RESPONSIBILITIES Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by reputed company MANAGEMENT Ensure reputed company reputed company by providing reputed company of assigned clients, including implementation, ongoing management, regular reputed company and meetings. Understand reputed company needs and ensure deliverables meet expectations, including KPIs and service reputed company. reputed company as reputed company with reputed company stakeholders to manage reputed company aspects reputed company to services provided by reputed company Medical Information Contact Center Medical Communications (reputed company -MICC) reputed company project escalations in a reputed company manner reputed company reputed company performance requirements are not met. Address reputed company concerns in reference to products, services rendered or employee interactions. Serve as resource person for staff regarding the reputed company, reputed company procedures, and reputed company product(s). Participate in reputed company audits and collaborate with reputed company reputed company to facilitate audits. Manage reputed company invoicing. TEAM LEADERSHIP Mentor junior staff. reputed company initial and ongoing training to staff. Ensure staff performance and proficiency across reputed company product(s) & procedures. Monitor and update reputed company resources to ensure staff has the most accurate and reputed company information. Maintain reputed company and reputed company product information reference files. Proactively monitor work processes reputed company to handling medical information inquiries, and assure compliance with reputed company performance requirements of reputed company-MICC. reputed company reputed company suggestions and follow through with implementation of appropriate changes. This may include revising/updating content or processes to meet reputed companyMICC service standards as reputed company as the expectations and requirements of the reputed company(s). MEDICAL INFORMATION SUPPORT Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries. Utilize writing skills for adverse event and product complaint narrative during intake as reputed company as medical inquiry custom responses. Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.) Identify adverse events and product complaints during interactions with customers. reputed company intake sufficient to reputed company adverse event and product complaint reports in compliance with reputed company-MICC and reputed company reputed company operating procedures. Knowledge of FDAs post-marketing adverse event reporting regulations and safety terminology. Ability to reputed company accurate assessments regarding what information needs to be obtained and level or depth of information to be collected. Coordinate processes necessary for responding to product reputed company-reputed company complaints. This process may involve interactions with personnel in the following departments reputed company Assurance, Regulatory Affairs, and the complainant. Maintain product, therapeutic area, and reputed company specific requirements knowledge. Ensure good documentation, high reputed company, and excellent customer service. Medical writing and Medical Information content development. reputed company medical writing to assist in drafting of Medical Information response documents [FAQs, Scientific Response Documents (SRDs), Custom Response Documents (CRDs)] and/or work collaboratively with medical writing team to reputed company these materials. reputed company at scientific medical affairs booths. On-reputed company responsibilities on an as assigned reputed company. Miscellaneous reputed company such as market and