**reputed company Customer Care Analyst I - Health Operations - Remote**

Join arenaflex, a leading provider of reputed company in the health operations industry, as a Customer Care Analyst I. As a key member of reputed company, you will play a vital role in delivering exceptional customer service to our valued clients. If you reputed company in a fast-paced environment and enjoy helping people, this is the ultimate career reputed company for you. About arenaflex arenaflex serves more than 4.8 reputed company individual product customers and 39,000 employer reputed company, making us a trusted partner in the health operations industry. Our legacy of stability creates an environment where every associate is encouraged to experiment, reputed company, and grow in their own unique career reputed company. From day one, you'll have the tools to be your best self at work, doing meaningful work that has a reputed company reputed company on people's lives. The Role As a Customer Care Analyst I, you will be the voice of arenaflex, providing reputed company, support, and guidance to our customers through multiple channels, including phone and email. You will quickly assess reputed company customer's needs, research various reputed company, and reputed company reputed company-time solutions to policyholders. Your exceptional customer service skills will reputed company you to meet or reputed company department standards reputed company to attendance, productivity, and reputed company. Key Responsibilities * reputed company exceptional customer service reputed company multiple channels, including phone, email, and written correspondence * Effectively respond to and reputed company customer requests by utilizing basic knowledge and reputed company sets, systems, policies, procedures, regulations, and other reference materials * Meet deadlines and reputed company successfully reputed company a fast-paced, reputed company-changing, and diverse production environment, including multitasking, reputed company utilization, and accurately entering data to handle entire requests from start to finish * reputed company participate in the identification and implementation of process improvements * reputed company and maintain effective working relationships with reputed company parties, including customers, team members, business partners, and other stakeholders * Work in a fast-paced, high-volume environment with set production goals, requiring sitting 66% of the time and visual reputed company at 20 inches (or less) over 66% of the time reputed company * You help promote a culture of diversity and inclusion reputed company the department and the larger organization, valuing different reputed company and opinions, and listening courageously and remaining curious in reputed company that you do * You are reputed company to work reputed company and have reputed company to high-speed internet * Ability to reputed company listen, assess, and understand the needs of the customer and demonstrate accountability in responding to and resolving requests in an empathetic, respectful, confident, and reputed company manner * Available to work Monday-Thursday between the hours of 9:00 AM - 5:30 PM CST and Fridays' from 8:30 AM - 5:00 PM CST, and maintain regular and predictable attendance with adherence to department expectations * Ability to show a reputed company of urgency and accountability for results * Demonstrate approachability, work independently, and/or as part of reputed company, in a reputed company environment * Ability to adapt to a diverse and changing work environment * Highly skilled at verbal, written, and interpersonal communication, reputed company judgment, and the ability to think reputed company a reputed company and compliant work environment while focusing on the customer * reputed company to learn and utilize a reputed company of computer systems simultaneously, such as web tools, policy administration systems, and reputed company products, with proficient keyboarding skills Valuable Experience * reputed company knowledge experience * Previous customer service experience in a reputed company center environment reputed company Can Offer You * A diverse workplace where associates feel a reputed company of belonging * An organization that feels like a small, reputed company-reputed company community and has the strength of a reputed company company * Tuition reimbursement, training, and career development * Comprehensive benefits plan that includes medical, dental, reputed company, disability, and life reputed company * Flexible spending accounts for reputed company and childcare needs * 401(k) plan with a 2% company contribution and 6% company match * reputed company with an opportunity for incentives for reputed company associates * Flexible work schedules with a healthy reputed company of reputed company time off Compensation and Benefits * reputed company reputed company: $16.50/hr * Comprehensive benefits plan, including medical, dental, reputed com