Remote Senior Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Ride The Wave is a fast-growing organic lead generation company helping businesses drive sales through targeted posting in local Facebook groups. The Senior Customer Success Manager will lead the organic marketing and client success efforts, focusing on strategy, execution, and client satisfaction. ResponsibilitiesManage and scale 100+ Facebook accounts, driving consistent engagement and lead generationLead the end-to-end Facebook Group strategy: growth, engagement, and performanceImplement innovative growth tactics and content strategiesStay current on platform changes, algorithms, and emerging marketing trendsOversee content direction and ensure high-impact copy and visualsProvide actionable feedback to the creative team to refine messaging and effectivenessBuild and optimize strategies across Facebook Groups and other relevant platformsScale underperforming accounts into high-performing growth channelsOversee content and copy creation to match client voice and brand goalsGuide monthly reporting, analyzing group engagement and strategic directionOwn client communication across onboarding, retention, and satisfactionReduce churn by proactively identifying and solving client challengesEnsure a smooth, high-quality onboarding experience for all new clientsLead and develop a growing marketing teamEnsure smooth execution, clear delegation, and team accountabilityFoster a culture of innovation, ownership, and continuous improvementRefine workflows and systems to boost team efficiency and client outcomesUse performance data to make strategic, informed improvementsChampion a culture of excellence across client service and team operationsSkills Manage and scale 100+ Facebook accounts, driving consistent engagement and lead generationLead the end-to-end Facebook Group strategy: growth, engagement, and performanceImplement innovative growth tactics and content strategiesStay current on platform changes, algorithms, and emerging marketing trendsOversee content direction and ensure high-impact copy and visualsProvide actionable feedback to the creative team to refine messaging and effectivenessBuild and optimize strategies across Facebook Groups and other relevant platformsScale underperforming accounts into high-performing growth channelsOversee content and copy creation to match client voice and brand goalsGuide monthly reporting, analyzing group engagement and strategic directionOwn client communication across onboarding, retention, and satisfactionReduce churn by proactively identifying and solving client challengesEnsure a smooth, high-quality onboarding experience for all new clientsLead and develop a growing marketing teamEnsure smooth execution, clear delegation, and team accountabilityFoster a culture of innovation, ownership, and continuous improvementRefine workflows and systems to boost team efficiency and client outcomesUse performance data to make strategic, informed improvementsChampion a culture of excellence across client service and team operationsCurious about Marketing: You like social media and understand how it works. You are familiar with making content that gets engagementExpert in Facebook Engagement: You have an understanding of Facebook algorithms and community-building techniquesStrategic & Execution-Focused: Comfortable building high-level strategy and rolling up your sleevesAnalytical & Growth-Minded: Obsessed with testing, tracking performance, and staying ahead of trendsHungry: You want to be a leader and are committed to successBenefitsPerformance-based incentive compensationFull-time remote roleSignificant opportunities for growthCompany Overview Ride The Wave | Facebook Group Marketing for Home Service Businesses We help home service contractors generate consistent inbound leads without paid ads. It was founded in 2024, and is headquartered in Boston, Ma, US, with a workforce of 51-200 employees. Its website is https://www.ridethewave.info. .