Assistant Manager-O2C Cash Application

Location-Bangalore Interview-F2F Experience Required-6+Years 4 to 8 years of experience in O2C Cash Application with minimum 1 to 2 years of team handling experience. Key Responsibilities Manage end-to-end Cash Application operations and ensure adherence to SLA/KPI requirements. Lead a team of Cash Application analysts/executives and monitor daily productivity and quality metrics. Allocate work, manage queue volumes, and ensure timely completion of cash posting and reconciliation activities. Handle escalations related to unapplied cash, payment discrepancies, and process issues. Conduct regular team huddles, coaching sessions, and performance reviews. Prepare and present operational MIS, dashboards, and process updates to internal stakeholders and clients. Drive process improvement initiatives to enhance efficiency, accuracy, and customer satisfaction. Coordinate with Collections, Billing, AR, and Client stakeholders for issue resolution and process governance. Support hiring, onboarding, training, and knowledge transition activities. Ensure compliance with audit requirements, SOPs, and internal control standards. Mandatory Requirements 5+ years of experience in O2C Cash Application. Minimum 1+ year of team handling experience (5-15 FTEs preferred). Strong exposure to Cash Posting, Payment Reconciliation, Unapplied Cash Research, and AR processes. Experience in stakeholder/client management. Hands-on experience with ERP systems such as SAP, Oracle, JDE, or PeopleSoft. Strong reporting and MIS skills with advanced Excel. Excellent people management, communication, and problem-solving skills .