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ServiceNow CSM Consultant Must Have Skills ServiceNow Customer Service Management (CSM)Case ManagementCustomer PortalKnowledge ManagementAgent Workspace / Configurable WorkspaceFlow DesignerBusiness RulesREST/SOAP API IntegrationsServiceNow Development & CustomizationKey Responsibilities End-to-end CSM implementationsEnhancements and support activitiesWorkflow customizationStakeholder interactionsTesting and deployments .