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Job Description: Key Responsibilities: - work allocation to the respective persons - Handling inbound/outbound calls, emails, and chat support for customer queries. - Resolving customer issues, complaints, and providing updates. - Maintaining databases, records, and reports. - Administrative Duties: Maintaining detailed client records, updating databases, processing orders, and preparing satisfaction reports. - Collaboration: Working with internal teams to ensure seamless service delivery and, in some cases, contributing to team training. .