Customer Support Executive (Voice Process)

Customer Support Executive (Voice Process) Location: Coimbatore, Tamil Nadu Industry: BPO / Customer Support Experience: 02 years Salary: 15,00022,000 per month (based on experience) Employment Type: Full-Time, On-site Job Summary We are hiring a Customer Support Executive to handle inbound and outbound customer calls, resolve queries and ensure a positive customer experience for the assigned process. Key Responsibilities Handle inbound and outbound customer calls professionally.Address customer queries, complaints and requests promptly.Log calls and update customer interactions in the CRM or system.Follow defined process and quality guidelines for calls.Escalate unresolved issues to the appropriate team or supervisor.Meet daily and monthly targets for call handling and resolution.Maintain professionalism and up-to-date product or process knowledge.Requirements 12th pass/Any Graduate; freshers may apply.Good communication skills in Tamil and English; Hindi is an advantage.Basic computer knowledge and typing skills.Customer-oriented approach and patience when handling queries.Willingness to work in rotational shifts.Ability to work under performance targets.Compensation: 15,000.00 - 22,000.00 per month Benefits: Provident FundWork Location: In person .