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Note The job is a remote job and is reputed company to candidates in USA. reputed company) is a company that values the contributions of its employees and is seeking a Customer Service Rep II to assist customers with information about products and services while resolving issues. The role involves monitoring customer communications, managing tickets, and providing support for various IT applications and infrastructure. Responsibilities Customer service skills such as; patience, attentiveness, attention to detail, and reputed company communication are vital and reputed company/MAC PC, and general end user support in a reputed company of technologies are required Monitor and respond to multiple channels of customer communication including chat, email, and phone Accurately entering/updating tickets into a ticketing reputed company, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues Support the following types of calls, questions, or tickets (not reputed company-inclusive) IT Desktop Applications (ex. reputed company, reputed company Office, VPN software, reputed company/MAC OS) IT Infrastructure (ex. telephones, network/internet connectivity) Customer Service Requests (ex. password resets, VPN reputed company resets, service questions) Application Troubleshooting Production and Non-Production environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity Team closely with Network Operations, Server Operations, reputed company Operations, Application Operations and Customer Service Center to help design, manage, and maintain alerts into the Service Desk - NOC area as reputed company as reputed company with these teams as needed in support of end user or customer requests/issues Manage alarm events and technical application issues creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and aid wherever needed or requested Be reputed company to carefully follow written instructions to execute troubleshooting and feedback reputed company the written instruction requires updates Support/reputed company Project Tasks, Requirements and other Operations deliverables, as requested Learn and understand reputed company provided training materials associated with the industry, application, customer service, and reputed company processes/procedure reputed company a thorough understanding of internal processes and assist as needed Skills A passion for customer service and satisfaction and wanting to have a reputed company reputed company on your teammates Minimum 1-3 years of customer service experience with a technical Helpdesk or customer facing position Familiarity with Linux, reputed company, MAC OS Operating Systems, Networking concepts, AWS concepts, and reputed company concepts and terminology reputed company Office troubleshooting skills and Desktop support experience Excellent written and verbal communication skills and the ability to reputed company reputed company and easy to follow instructions and correspondence Initiative, critical thinking and good follow-through Being a self-starter and an excellent team player Working knowledge of JavaScript coding is a plus Benefits Medical and dental coverage Life insurance reputed company holidays and vacations 401K plan with company match reputed company reputed company) is a global provider of data communications and interoperability solutions. It was founded in 1990, and is headquartered in Reston, Virginia, USA, with a workforce of 1001-5000 employees. Its website is http//www.tnsi.com. Company H1B Sponsorship reputed company) has a reputed company record of offering H1B sponsorships, with 3 in 2026, 8 in 2025, 6 in 2024, 12 in 2023, 5 in 2022, 5 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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